Our mission consists in increasing production efficiency and cutting maintenance costs of our customers thanks to the best advice and technologies.

Click here to see examples of missions carried out for major industry groups.

Within the framework of our mission, we also pledge to fulfil our quality and performance commitments towards all our customers thanks to our five fundamental principles, i.e.:

1. Our reliability: our quality material and our engineers’ continuing training enable us to promise you :
   
   
   • a complete diagnosis: we detect all faults and only faults;
     
     
   • an accurate diagnosis: we detect the primary cause;
     
     
   • an early diagnosis: we detect defects before breakdown occurs in order to plan maintenance activities.
     
     
2. Our independence: we do not repair, nor sell components or machines, just as we do not perform maintenance operations. This independence enables us to make a neutral, relevant and performance-based diagnosis.
   
   This will of independence leads us to choose the most efficient material available on the market.
   
   
3. Our flexibility: we propose to all our customers to carry out the analysis directly within their factory. In this way, we can take additional measurements, answer directly to your questions and give you a clear and precise report when our engineers leave your plant.
   
   If you do not want any analysis in situ,
   
   
• our duty engineer hands you over a brief report which lists the analysed machines and emphasizes the ones which are defective, when he leaves your plant;
• we pay for additional measurements required for our measurement contract;
• we guarantee delivery of your analysis report within 24 hours after the measurement are taken.
• If a serious problem occurs during the analysis, you will be immediately contacted by phone or by e-mail.

We want to use simple language when we talk about predictive technologies. That is the reason why our reports contain clear and precise advice for each machine:


Action to take, deadline to meet



4. Our expertise: we offer you our know-how that is constantly enriched and improved. In fact, we work with several research centres and universities in order to improve our fault detection capacities.
   
   
5. Our involvement: we make sure to form professional contacts with our customers in the long term. In this way, our policy is based on customer needs and satisfaction.
   
   For this reason, we regularly ask you to assess the quality of our performances and we take your requirements (production, maintenance interruption) into account when we suggest cessation of production.