INTRODUCTION TO KPI’S TO LEAD YOU TO BEST PRACTICES

Whether you’re just starting out or you have a fully developed maintenance program, seeing any sort of growth and success can’t happen without understanding key performance indicators.

• “In its simplest form, a KPI is a type of performance measurement that helps you understand how your organization or department is performing. A good

KPI should act as a compass, helping you and your team understand whether you’re taking the right path toward your strategic goals.”

• Operation managers
• Maintenance managers
• Teamleaders
• Continuous improvement coaches
• Reliability and maintenance engineers

• Understand KPI development to demonstrate the value of maintenance in your organization
• Receive a complete set of useful KPIs and learn when and why to use them
• Be able to assess if your maintenance efforts are delivering a positive ROI
• Recognize how leaders use KPIs to determine the necessary investment for your maintenance program
• Learn the importance of KPIs for every maintenance manager and their role in effective program management

• Introduction
• Why using KPI
• As a way to report actual situation
  • As a way to induce change

• Balance Score Card
• Mission & Vision (Focus on Results)
  • The Four quadrants
  • Leading and Lagging KPI

• Characteristics of a KPI
• Lagging KPI
• maintenance costs
  • asset performances
  • capital needs
  • compliance

• Leading KPI
• Work Execution Management (WEM)
  • Defect Elimination Process
  • Spare Parts Management
  • Training & Skills
  • QESH
  • Reliability Program

• Reporting & Dashboarding
• Good practices
  • Tools to help building a dashboard (pros and cons)

• Next steps

Nihil

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