Privacy Policy

 

Identity

This is the website of I-care™ Group and its subsidiaries.

Our legal contact data are:

I-care™ SPRL

Rue René Descartes, 18 – 7000 Mons, Belgium

+32 65 45 72 14 – info@icareweb.com

VAT : BE0867.368.951

Our Data Protection Officer can be reached at privacy@icareweb.com

Introduction

I-care™ Group appreciates your interest in its products and services and your visit to our website. I-care™’s offering is comprised of a family of brands and services, all sharing a special focus on the needs of the manufacturing and industrial maintenance sector. I-care™ Group strives to deliver to our audience relevant and entertaining information to promote best practices in the manufacturing and industrial maintenance sector.

I-care™ Group is concerned about privacy issues and wants you to be familiar with how we collect, use and disclose information. This privacy policy describes our practices in connection with information that we collect.

PERSONAL DATA

I-care™ Group and its subsidiaries respect your privacy and your personal data, according to the EU regulation 2016/679, also called EU General Data Protection Regulation rules (GDPR), enforced from 25 May 2018.

Following the GDPR, personal data is information by which an individual may be personally identified, including name, address, e-mail address, telephone number or any other information that is defined as personal data, for example the IP address.  

SCOPE

In this Privacy Policy, we explain the way we manage personal data gathered via our website or via other channels, like for example events, fairs or data we receive from 3rd parties, where we are acting as a data controller with respect to this personal data.

Please read the privacy policy carefully before submitting any of your personal information to us. This way you will understand how we use your personal data after it has been collected. You do not have to submit any of your personal data when browsing our website. If you do not want us to process your data, do not submit any of your data on this website. However, without your personal data, you may not be able to use some of the services offered on our website (for example by submitting a form, or downloading documents).

By providing personal information to us or by using the site, you agree to the terms and conditions of this Privacy Policy.

 

DATA COLLECTION

We collect personal information about data subjects from different sources.  

INFORMATION YOU GIVE US

Information we receive directly from the data subject: personal data gathered through webforms on our website. When submitting a webform, for example for contacting us,, registering for an event, subscribing for a newsletter … the visitor sends us some personal information. The information provided will be:

  • first name and last name
  • email address
  • phone number
  • the company/organization on behalf of which the person is making his request
  • the preferred language for communication

Sometimes some additional information will be asked. The information we request will be limited to the information we need to be able to treat the request and to pursue our legitimate interest of following up with the person to know how we can further help him with his needs.

INFORMATION WE COLLECT FROM PUBLICLY AVAILABLE SOURCES

Information we can find on publicly available sources of information like the public LinkedIn profile of the data subject, the website of the company/organization on behalf of which the data subject is making his request and any publicly available source of information on the world wide web. We may combine this type of information with the information you provide us yourself.

INFORMATION WE COLLECT USING COOKIES

When visiting our website, we passively collect information about you, like your IP address, which pages your are visiting, your geolocalisation, the language setting you use on our website, the source of your traffic (if you found us via a search engine, via an advertising campaign, via social media, …) etc. We gather this type of information by using cookies. Please read our Cookie Policy to know which cookies we are using and how you can accept or decline them.

Information we collect using this method will remain anonymous, unless the visitor identifies himself by submitting a webform.

 

LEGAL BASE FOR PROCESSING PERSONAL DATA

DATA SUBJECT CONSENT

By submitting any web form on our website, the data subject agrees that he/she is sending his/her personal data to I-care™ Group and knows that I-care™ Group will treat these data in accordance with this privacy policy.

EXECUTION OR PREPARATION OF A CONTRACT

We may process your personal data without your explicit consent when this is necessary for the performance of a contract to which you are a party or in order to take steps preparing this type of contract (for example, providing you with a quote).

JUSTIFIED INTEREST

The GDPR provides in its preamble No. 47 that activities related to direct marketing constitute a legitimate interest. This legal basis is the second basis for data processing for which we do not ask for your explicit consent. We have three categories of activities that are based on the ‘justified interest’ legal ground:

  • Contacting data subjects that have submitted web forms

We consider that it is our justified interest to try to contact data subjects that have submitted web forms on our website. We will try to contact these data subject to follow up on their request. This will be done by members of I-care group of companies directly, and can be done by any means (phone, email, LinkedIn …). However we will never send commercial mass e-mailings to data subjects that did not explicitly subscribe to our emailing proposal when they completed the web form.

  • Keeping customers updated about I-care Group’s offerings

Customers may receive informative emails without explicit consent. These emails will contain information that we judge useful for the customer.

For example:

  • information about new products or services
  • invitations for I-care™ events & workshops
  • a recap of the most recent articles published on our website

We try our utmost to keep the information relevant for each data subject. However, if the data subject does no longer want to receive this type of emails from us, he can unsubscribe or change his preferences at any time. Every informative email contains an unsubscribe link and a link that allows to adjust the emailing preferences.

  • Contacting potentially interesting prospects

I-care™ sales team systematically tries to contact companies that I-care™ Group potentially can deliver added value to. In doing so, they look for information on any publicly available sources: the internet, LinkedIn and other databases. When they discover personal information (for example, the name of a sales director in a given company), they may process this personal data for the execution of their justified interest: trying to contact that person to present I-care™ Group’s offerings.

Data subjects that are processed this way, will never receive any direct marketing communication from I-care™ Group. Any data subject has the right to know all personal data we hold about him/her, have it rectified and completed, or have it erased from our records.

DATA PROCESSING

We use the personal data about you for several purposes:

TO COMMUNICATE WITH YOU

We will follow up on all requests that you submit to us through our website submitting a webform. This may include using your personal data to call you back by phone or communicating with you via email, LinkedIn or any other means.

DIRECT MARKETING

We may use your personal data for direct marketing purposes (providing you with specific information that you have requested through our website, providing more general information about I-care™ Group’s offerings, sending you invitations for events, sending you e-newsletters …). We will only do this if we have your explicit consent, or if you have a contract with us and the information we send is related to your contract.

RECRUITMENT

If you submit a resume or job application on I-care™ Group’s website, we will use your personal data for recruitment-related purposes, which may include contacting you via email or phone.

WEBSITE CONTINUOUS IMPROVEMENT

We constantly use and analyse navigation data on our website in order to improve the user experience of our website visitors.

LEGAL OBLIGATIONS

We may keep personal data to comply with certain applicable legal requirements.

SHARE OF INFORMATION

We will never sell or disclose the personal data we collect to third parties, except as disclosed to you at the time of collection.

We may share personal data with third parties who perform data processing activities on our behalf. As far as these service providers are acting as data processor, we do not authorize them to use or disclose the data in any way. We require that these data processors appropriately safeguard the privacy and security of the personal data they process on our behalf. In other words: we have data processor agreements with all data processors we work with. All data processors must be GDPR compliant.

We may also disclose your personal data if we are required to do so by law or legal process (for example when requested by government authorities).

DATA RETENTION

Once you provided us with your personal data, they will be processed and kept in I-care™ Group’s databases, for as long as needed.

If you are a customer, we will keep your records for the duration of the contract between your company and I-care™ Group. If the contract is stopped, we will keep your records in our database for as long as legally required. You may request us to remove your data earlier. In that case, we will remove all data we have except the data we legally have to keep.

If you are not a customer, we have to make decisions based on the information we receive. We will remove your record when we find out that the information in the record is no longer accurate and we are not able to rectify the errors (example : a “delivery failure” message on an email). We will also remove your record when you request us to do so. If we never hear anything from you or don’t track any activity (website visits, clicks on e-mailings, personal contacts with our sales teams…) during a period of 5 years, your data will be removed.

If you are a job applicant, we will keep your resume and personal data in our system for 5 years starting the year following the year you applied for a job. You may request us to remove your data earlier.

HOW TO ACCESS YOUR PERSONAL DATA ?

You can ask us to access your data via a simple request by email to I-care's Privacy Officer at dpo@icareweb.com

YOUR RIGHTS

 

CONSULTATION, CORRECTION OR DELETION OF YOUR DATA

You have the right to know all personal data we hold about you, have it rectified and completed, or have it deleted from our records.

If you make such request, you will have to provide us with appropriate evidence of your identity (ex : with a copy of passport or ID card).

I-care™ Group will perform all possible reasonable efforts to fulfil your request. We may keep personal information that you want us to erase, under certain legal conditions. If that is the case, we will inform you about which data we have to keep.

USE OF DATA FOR DIRECT MARKETING PURPOSES

You may ask us at any time not to process your personal information for direct marketing purposes.

  • When visiting our website, you can choose whether or not to accept our cookies by answering the related pop-up banner. If you don’t want us to use your navigation data (IP address, browsing history on our website, …), you should not accept cookies on our websites. Closing the banner without answering and continuing to navigate on our website means that you consent to our use of cookies. In our Cookie Policy, you can find information about how to accept or refuse cookies.
  • When filling in any webform on our website, you can choose to subscribe to our newsletters. If you don’t subscribe, you will not receive any automated e-mail messages from I-care Group. However, we will process the data you submit through our webforms and our sales team will use the information you provide, to try reaching out to you personally.
  • In any case, when you subscribe to our newsletters and change your mind afterwards, you will have the opportunity to unsubscribe every time you receive an email from I-care Group. All emails are provided with an unsubscribe link in the footer.

COOKIES & SIMILAR TECHNOLOGIES

I-care™ Group uses cookies on its websites for following reasons :

  • to record the preferences of visitors, to enable us to optimize the design of our website.
  • To ease navigation, and increase the user-friendliness of our website.
  • To help us to identify the most popular sections of our website, enabling us to provide content more accurately suited to your needs, and in so doing improve our service.

Cookies can be used to determine whether there has been any contact between us and your computer in the past. Only the cookie on your computer is identified. Personal details can be saved in cookies, provided that you have consented to this, for example, in order to facilitate secure online access so that you not need to enter your user ID and password again.

If you choose not to accept cookies, you can still visit our website. Most browsers automatically accept cookies. You can prevent cookies from being stored on your hard drive by setting your browser to not accept cookies. The exact instructions for this can be found in the manual for your browser. You can delete cookies already on your hard drive at any time. However, if you choose not to accept cookies it may result in a reduced availability of the services provided by our website.

More information about the use of cookies on our website and the ways you can accept or decline the use of cookies, can be found in our Cookie Statement.

SECURITY

When I-care™ Group receives or sends data through its website, I-care Group uses encryption technologies that are considered industrial standards. Once the data have been processed and remain in I-care™ Group’s databases, I-care™ Group puts in place numerous technical and organizational measures to protect the data from unauthorized disclosure, use, alteration or destruction. 

However, you should be aware that, due to the open and unsecured character of the Internet, I-care™ Group cannot be responsible for the security of transmissions of your personal data over the internet.

CHANGES TO OUR PRIVACY STATEMENT

This Policy may be updated from time to time. The date of the most recent revisions will appear on this page, so please visit this Privacy Policy each time prior to submitting your personal data.

THIS I-SEE APP PRIVACY STATEMENT

I-care SPRL built the I-see app as a free app. This SERVICE is provided by I-care SPRL at no cost and is intended for use as is.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at I-see, unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to users name. The information that we request is [retained on your device and is not collected by us in any way.

The app does use third party services that may collect information used to identify you. We use in particular Hockey App to collect log data, and you can read Hockey App’s privacy policy : https://go.microsoft.com/fwlink/?linkid=248681&clcid=0x409.

Log Data

We want to inform you that whenever you use our Service, in case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your devices’s Internet Protocol (“IP”) address, device name, operating system version, configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, I strongly advise you to review the Privacy Policy of these websites. I have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

This Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.